Winners of the Merit Award at the 2017 HKMA Quality Awardand Gold Award for ‘Best Outdoor Events: Arts, Leisure and Entertainment’atTheMarketing Events Award 2017
Hong Kong – Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel won the Merit Award at the 2017 HKMA Quality Award ceremony held on 21 July 2017.Onthe same day,the iconic Marco Polo German Bierfest also garnered the Gold Award for ‘Best Outdoor Events: Arts, Leisure and Entertainment’ at The Marketing Events Award 2017organised by Marketing Magazine.
Launched in 1991, the annual Hong Kong Management Association’s Quality Award is one of the most prestigious business awards in Hong Kong. The award recognizes organizations from all fields of industry and business that have achieved outstanding performance and quality standards.
Winning the Quality Award demonstrates the commitment and dedication to quality at Marco Polo Hotels -Hong Kong. Marco Polo Hotels –Hong Kong were also commended for providing “Exceptional and personalized service, exceeding expectations, and inspiring a connection to our brand in the experiences we provide”. Numerous measurements are in place to engage their customers and employees. The ExCom and Associates demonstrate exceptional passion and professionalism in serving their guests, and the culture of the Marco Polo Way is internalized in their daily work.
“We are honored to receive the Merit Award at the 2017 HKMA Quality Award. Being part of a winning team is a characteristic that each and every Associate at Marco Polo Hotels –Hong Kong can be proud of. Winning this awardallows the entire organisation touniteand move forward to a common objective of exemplifying the short-and long-term processes that Marco Polo Hotels –Hong Kong goes through to solidify itself as one of Hong Kong’s premier hotel destinations,” said Mr Thomas Salg, General Manager of Marco Polo Hotels –Hong Kong.”Hospitality will always be about the individuals that deliver a warmexperience. Without the proper nurturingand caringof our workforce, success will never be guaranteed. Iwould like totake this opportunity tothank each of our hotel’s Associates for their fine efforts, providing exceptional service and passion in their jobs,” concluded Mr Salg.
Celebrations continue with another great accomplishment. Marco Polo German Bierfest triumphed with the Gold Award in the category of‘Best Outdoor Events: Arts, Leisure and Entertainment’ at The Marketing Events Award 2017. Asignature event since its inception in 1992, Marco Polo German Bierfestbrings a carnival-like experience toa unique outdoor setting against the breathtaking backdrop of Victoria Harbour at Marco Polo Hongkong Hotel.Audienceengagement hits ahigh note when Die Notenhobler band from Germanyplaysfolk and oompah tunesand hosts joyfulinteractive dancing and drinking gamesduring each year’s festival. In addition to avariety of entertainment,the Bierfestfeaturesauthentic Bavarian dishes,including the best crispy pork knuckles in Hong Kongfreshly cooked nightly. The event willkickoff on20October 2017 and runfor 23 consecutive nightsthis year.
Marco Polo Hotels –Hong Kong is delighted to receive these two highly regarded awards. We strive to showcase “The Marco Polo Way” by providing exemplary levels of product and service, delivering profitability while providing a sustainable positive impact on our environment and communities,and becomingAsia’s leading deluxe hotels for business and leisure travellers.